HopeWorks COVID-19 Guidelines

At this moment of intensely heightened anxiety about the current public health crisis, we hope you are taking care of yourself as our community works together to find solutions.

HopeWorks Management Team, informed by our County administration and community partners, has developed the following guidelines as our response to the outbreak of COVID-19. These guidelines are intended to balance the health and safety needs of both our clients and our staff and are consistent with CDC recommendations to reduce in-person contact.

  • Our hotline will remain operational 24/7. You can contact our hotline at 410-997-2272. There may be a longer wait time due to increased volume of crisis calls or inquiry calls related to COVID-19. You can also call our office at 410-997-0304, M-F, from 9am-5pm to connect with an advocate and receive support, information and further HopeWorks services. At this time, we are not conducting in-person appointments.
  • Our main office is following the Stay-at-Home Order. All essential interactions that need to occur at the main office (e.g. deliveries) will follow CDC recommended social distancing and hygiene protocols. Please call first to schedule any essential interaction at our main office.
  • Shelter services will remain operational, and CDC recommended social distancing and hygiene protocols will be followed within the emergency shelter. All potential intakes for shelter will be screened for COVID-19 prior to admission.
  • Two options for Clinical appointments. The Clinical Department is using Thera-Link as their online platform for appointments. Thera-Link can be accessed using a desktop computer with a camera, all Android devices and all Apple devices, including tablets, phones and laptops. Therapists will be able to assist clients who choose to use this platform. The second option is to schedule an appointment with a therapist through telephone support.
  • All in-person workshops, presentations, and support groups are postponed until further notice. Sessions will be rescheduled when possible, and notices regarding rescheduling will be sent out when appropriate.
  • Visit our events page for information about our virtual workshops, presentations and support groups.
  • All in-person volunteer activities are suspended until further notice, including the Volunteer Legal Advocate Program and childcare.

This plan will be continuously monitored and adjusted based on available information. If you have questions or concerns about these guidelines or our current services, please call HopeWorks main office at (410) 997-0304.

Many thanks to you, our community, as we try to approach each day with patience, calm and of course hope. Many thanks to our partners, to first responders, healthcare professionals, parents, teachers, childcare workers, faith leaders. Together, we can work to help protect the health of all those around us.

(Last updated: 11/20/20)

24-Hour Sexual, Dating and Domestic Violence Helpline: (410) 997-2272



9770 Patuxent Woods Dr., Suite 300

Columbia, MD, 21046

(410) 997-0304